Debra Hawkins

Experienced Operations and Hospitality Manager | Online English Teacher

Brakpan, ZA.

About

Highly accomplished professional with extensive experience in operations management, international stakeholder relations, and event coordination within the horse racing and hospitality sectors. Proven ability to restructure operations, enhance owner benefits, and manage complex international projects, including film crews and educational tours. Currently leveraging strong communication skills as an Online English Teacher, seeking to apply a robust background in strategic planning, team leadership, and global engagement to a dynamic new role.

Work

Cambly Teaching Platform

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Online English teacher

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Summary

Delivers engaging English language instruction to diverse international learners, leveraging digital platforms to foster communication skills and accelerate language acquisition.

Highlights

Delivered personalized English language lessons to a global student base, adapting teaching methods to meet individual learning styles and proficiency levels.

Utilized advanced online teaching tools and resources to create interactive and effective learning environments.

Fostered strong rapport with students from various cultural backgrounds, enhancing their confidence and fluency in English conversation.

Managed flexible scheduling to accommodate diverse student time zones, ensuring consistent and accessible learning opportunities.

Association of Racehorse Trainers' Singapore

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Chief Operations Officer

Singapore, Singapore

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Summary

Orchestrated comprehensive operational management for a leading racehorse trainers' association, overseeing international relations, event coordination, and strategic communication.

Highlights

Orchestrated a comprehensive operational restructuring, streamlining daily workflows and enhancing organizational efficiency across all departments.

Managed and executed international learning tours for non-English speaking students, primarily from South Korea, facilitating cultural exchange and educational experiences in Singapore.

Coordinated logistics and hosted international film crews, predominantly from Japan, ensuring smooth production schedules and successful project completion.

Cultivated and maintained strong relationships with diverse local and international stakeholders, fostering collaboration and achieving consensus on key industry initiatives.

Represented the Singapore Racing Industry at prestigious international bloodstock sales, promoting the industry's interests and fostering global partnerships.

Managed and updated the Association's social media channels and website, significantly increasing online visibility and member engagement.

Singapore Turf Club

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Senior Manager Horse Ownership

Singapore, Singapore

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Summary

Spearheaded strategic initiatives to promote horse ownership and enhance owner engagement within the prestigious Singapore Turf Club, managing a dedicated team and high-profile events.

Highlights

Spearheaded market research and developed innovative strategies to significantly increase horse ownership in Singapore, contributing to industry growth.

Introduced and managed new owner benefit initiatives, including organizing high-profile golf days (serving as Master of Ceremonies) and awards evenings, enhancing owner satisfaction and retention.

Directed the comprehensive planning and execution of international racing weeks, including the Singapore Airlines International Cup and KrisFlyer Sprint, managing all logistics for international guests from travel to event coordination.

Led and mentored a team of six professionals within the Horse Ownership Department, fostering a high-performance culture and achieving departmental objectives.

Organized and hosted exclusive networking sessions for horse owners, fostering community and facilitating valuable industry connections.

Presented a television documentary titled 'Owning a horse in Singapore,' significantly raising public awareness and interest in horse ownership.

Phumelela Gaming and Leisure Ltd

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Manager of Hospitality and Racing Services

South Africa, South Africa

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Summary

Managed all facets of hospitality and racing events, ensuring operational excellence and superior guest experiences while serving as a key liaison with primary stakeholders.

Highlights

Coordinated and managed all aspects of race day events, ensuring seamless operations and exceptional guest experiences for thousands of attendees.

Successfully hosted and organized major racing events, enhancing the company's reputation and attracting significant attendance and media coverage.

Acted as the primary liaison between Phumelela and key stakeholders, ensuring effective communication and alignment on strategic objectives and event execution.

Led and supervised the Hospitality Team, optimizing service delivery and enhancing guest satisfaction across all events.

Contributed as a key member of racing workgroups focused on fixtures, programming, and tracks, influencing strategic decisions and operational improvements.

The Racing Association

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Members' Relations Officer

South Africa, South Africa

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Summary

Coordinated race day events and national awards, enhancing member engagement and contributing to the association's communication efforts.

Highlights

Coordinated and managed diverse race day events, ensuring smooth execution and positive member experiences.

Directed the organization of national racing awards, enhancing industry recognition and celebrating key achievements.

Assisted in the production and preparation of engaging articles for the monthly newsletter, improving member communication and retention.

Education

The University of Pretoria

Pretoria, South Africa, South Africa
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Bachelor of Arts (Honors) Criminology

The University of Pretoria

Pretoria, South Africa, South Africa
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Bachelor of Arts Psychology, Criminology

Courses

English (two years)

German (two years)

French (one year)

Iona Convent

Pretoria, South Africa, South Africa
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High School Diploma (University Exemption)

Courses

English

Afrikaans

Latin

German

Mathematics

History

Typewriting

Speechwriting

Presentations to fellow students

Hosting of farewell school dinner

Coaching of netball

Coaching of swimming team

Languages

English

Afrikaans

German

French

Latin

Skills

Creative Adaptability

Problem Solving

Forward Thinking

Strong Interpersonal and Communication Skills

Time Management

Proactive

Organized

Critical Thinker

Eloquent

Operations Management

Leadership

International Relations

Event Coordination

Stakeholder Management

Social Media Management

Website Management

Market Research

Team Leadership

Marketing Material Development

Hospitality Management

Newsletter Production

Public Speaking

Teaching English as a Foreign Language